Your financial security – Book with Confident, you monies are 100% protected
Lumle Holidays Ltd. is a private limited company registered in England and Wales complies with the 1992 European regulations relating to Package travel, Package Holidays & Package Tours. It is our strong belief that the financial protection we offer through our Travel Trust Association (TTA) membership provides our customers the best security possible in the UK travel industry.
TRAVEL TRUST ASSOCIATION
Lumle Holidays Ltd. is a member of the Travel Trust Association (TTA). Our membership number is U8601. The TTA is a Trade Association composed of Travel Agents, Tour Operators and Tour Organisers. The TTA was formed as a non-profit making organisation, and is designed to regulate its members and provide total financial protection to the consumers and recognised suppliers of TTA Members. TTA regulations require all member Travel Operators and Agents to hold all received monies in a special ‘Trust Account’ that is completely independent of their regular business trading/current accounts.
An independent trustee supervises the Lumle Holidays Ltd. Trust Account. The trustee is a Banker, Chartered or Certified Accountant or a Solicitor who has been approved by the TTA. The trustee audits Lumle Holidays Ltd.'s accounts every month. The Trust Account is also backed by fidelity insurance (see 'Safe Seat Plan' below). All of the monies paid into the Trust Account, are only made available to us (Lumle Holidays Ltd) on completion of your holiday, so your money is safe and there to run your holiday, whatever may happen to us (nothing we hope, of course!)
The TTA provides Financial Protection for your holiday through its Travel Protection Plan. This plan comprises two aspects:
- The money is only released from the Trust Fund to pay for services for which you have booked.
- Your payment to us will also include a ‘Safe Seat Plan’ insurance cover. This further protection means that if your money is not in the Trust Account, then you will be reimbursed for the loss of any amount that you have paid us (Lumle Holidays Ltd) which covers any one passenger up to UK£11,000.
Therefore the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid us is 100% safely protected and available to pay for those services which you have booked.
As a TTA member we are required to prominently display our membership number on all of our invoices. We are obliged to maintain a high standard of service to you by TTA’s Code of Conduct.
You can find further details about the Travel Trust Association on their website.
All package holidays with your flights are ATOL protected by the Civil Aviation Authority. This adds an extra level of financial security to your booking, although our membership of the Travel Trust Association still provides full protection for all moneys paid to us for holidays that do not include flights. Our ATOL Number is T7375. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.